The Datalink Networks team just returned from Las Vegas, site of the second annual worldwide Lync Conference, where Gurdeep Singh Pall, Microsoft’s Vice President for Lync and Skype, made this revolutionary announcement:
It’s just a couple of weeks until our first event of 2014, and we’re excited about it: Redefining the Contact Center will show you how to transform your legacy call center into a modern, Lync-powered Contact Center, utilizing flexible cloud systems that support high volumes of non-voice transactions, a global address book, and support agents who can work anywhere.
At Datalink Networks we’re all “Lync Evangelists” — which comes naturally to us, as we enjoy all of the features of Microsoft Lync in our own organization on a daily basis. From IM Presence to screen-shares to simply talking on the phone, Lync has revolutionized the way we conduct our own business.
But frankly, the one feature of Lync that has gotten a little neglected in our office has been the videoconferencing feature, mainly because we did not have a truly high-quality video system. That’s all changed thanks to our friends at Logitech, who continue to amaze us by releasing cutting-edge peripherals at price points that seem to be unimaginable.
We think Logitech’s CC-3000e High Definition Audio and Video solution for Lync and Jabber is revolutionary for its affordable Enterprise capabilities, which include:
- 1080p HD video
- ZEISS® glass lens with autofocus, and 10x lossless zoom, which lets you see and interact with everyone at the table, or zero in on close-ups
- The compact console contains omni-directional, full-duplex mics with acoustic echo cancellation and noise cancelling, which allows you to hold your conference despite everything else that’s going on in your busy office environment.
Our clients choose Microsoft Lync for for its seamless integration between voice, text and video messaging. They like the fact that Lync can fully replace an obsolete PBX infrastructure with game changing communication capabilities for their workforce. But many tell us they are most excited by the functionality Lync brings to their customer contact centers.