Managed Services

Remote Network and Security Monitoring

Your days of worrying about securing your organization’s network are over. 

Datalink Networks will proactively monitor your network remotely and report potential points of failure before they become critical. We offer a guaranteed one-hour SLA with a 95% issue remediation and complete reporting of open issues, issues resolved, and critical open tickets.

Our 24x7x365 Network Operations Center (NOC) staff provides monitoring, remote remediation, and patch management work for services, workstations, and network devices.

KEY BENEFITS

• Resolve infrastructure issues fast with automatic alerts

• Utilize robust group policies to streamline your operations and lower costs

• Increase your project work 4 to 6 times versus a break/fix model
  

24x7x365 Help Desk & Support

Enable your internal IT team to focus on accomplishing business objectives 

Receive 24x7 help desk support from our highly trained staff in our Network Operations Center (NOC). We will manage your end-user trouble tickets as an outsourced alternative to your staff or as a complement to your internal IT team.

KEY FEATURES 

• Trouble Ticket Support and Remediation

• Phone, Email, Online Chat Support (24x7x365) availability

• Call Dispatch for Onsite Repairs

• Online support portal for real-time reporting

• Guaranteed service levels via SLAs

Dedicated Account Team

Receive an account team to ensure you are receiving the support your team needs

Whether it is a new IT project or minor technical issues, Datalink Networks will act as a third-party IT consultant to provide you with additional IT expertise for no additional charge.

To help with strategic technology planning, we also provide additional resources such as external third-party consultants or subject matter experts. As a result, you can quickly contact your account team anytime, anywhere, with zero hassle.

Why Choose
Datalink Networks?

With over 30 years of experience serving mid-market and enterprise clients nationwide, Datalink Networks has the track record to be your trusted IT-managed service provider.

We go beyond the scope of traditional advisers: We’re engineering entrepreneurs who value creative agility in tackling business priorities. We will take ownership of your challenges as we assess your current infrastructure and help your transition to seamless, scalable, and affordable new technologies that deliver benefits to your users and meet your long-term business goals.

We have successfully designed and implemented solutions for industries that include financial services, insurance, retail, healthcare, life sciences, utilities, manufacturing, government, and education.