Help Desk Services

End-User Support and Remediation

Your days of worrying about securing your organization’s network are over. 

Datalink Networks will proactively monitor your network remotely and report potential points of failure before they become critical. 

We offer expert management of end-user troubleshooting, serving as an external solution to your existing staff or as a valuable addition to your internal IT team.

Phone, Email, Online Chat Support 

Enable your internal IT team to focus on accomplishing business objectives 

Receive end to end help desk solutions and IT support from our highly trained staff in our Network Operations Center (NOC).

Guaranteed Service Levels via SLAs

Guaranteed one-hour SLA with a 95% issue remediation

All Datalink Networks tickets are tracked and monitored for strict adherence to contract service level agreements (SLA).

Our SLAs for each managed IT service ensures response time requirements for reported issues and escalation timeframes depending on prioirty levels. 

We offer a guaranteed one-hour SLA with a 95% issue remediation and complete reporting of open issues, issues resolved, and critical open tickets.

Why Choose
Datalink Networks?

With over 30 years of experience serving mid-market and enterprise clients nationwide, Datalink Networks has the track record to be your trusted IT-managed service provider.

We go beyond the scope of traditional advisers: We’re engineering entrepreneurs who value creative agility in tackling business priorities. We will take ownership of your challenges as we assess your current infrastructure and help your transition to seamless, scalable, and affordable new technologies that deliver benefits to your users and meet your long-term business goals.

We have successfully designed and implemented solutions for industries that include financial services, insurance, retail, healthcare, life sciences, utilities, manufacturing, government, and education.