Help Desk Services

Datalink Networks Help Desk provides a high quality, complement to our Remote Monitoring and NOC Services. Our highly trained staff can handle end user troubleshooting as an outsourced alternative to your staff, or as a shared complement to your IT department.

Ask how we can help raise your end user support service levels and lower the cost of your technical support staff.

Get Free Assessment     Get Started!

Datalink Networks has you covered with our Help Desk Services


End-User Support and Remediation


Call Dispatch for Onsite Repairs


Phone, Email, Online Chat Support 


Online support portal for real-time reporting


Guaranteed service levels via SLAs


End-User Support and Remediation

Your days of worrying about securing your organization’s network are over. 

Datalink Networks will proactively monitor your network remotely and report potential points of failure before they become critical. 

We offer expert management of end-user troubleshooting, serving as an external solution to your existing staff or as a valuable addition to your internal IT team.

Call Dispatch for Onsite Repairs

Minimize downtime with the help of our dispatching center 

Our call dispatch center is available 24 hours a day, 365 days a year. Whether you need assistance after hours or around the clock, you can feel secure knowing our call center is always available. 


Phone, Email, Online Chat Support 

Enable your internal IT team to focus on accomplishing business objectives 

Receive end to end help desk solutions and IT support from our highly trained staff in our Network Operations Center (NOC).

Online Support Portal for Real Time Reporting

Receive detailed security scans and assessments on a quarterly basis

Our 24x7x365 Network Operations Center (NOC) staff provides monitoring, remote remediation, and patch management work for services, workstations, and network devices.



Guaranteed Service Levels via SLAs

Guaranteed one-hour SLA with a 95% issue remediation

All Datalink Networks tickets are tracked and monitored for strict adherence to contract service level agreements (SLA).

Our SLAs for each managed IT service ensures response time requirements for reported issues and escalation timeframes depending on prioirty levels. 

We offer a guaranteed one-hour SLA with a 95% issue remediation and complete reporting of open issues, issues resolved, and critical open tickets.

Why Choose
Datalink Networks?

With over 30 years of experience serving mid-market and enterprise clients nationwide, Datalink Networks has the track record to be your trusted IT-managed service provider.

We go beyond the scope of traditional advisers: We’re engineering entrepreneurs who value creative agility in tackling business priorities. We will take ownership of your challenges as we assess your current infrastructure and help your transition to seamless, scalable, and affordable new technologies that deliver benefits to your users and meet your long-term business goals.

We have successfully designed and implemented solutions for industries that include financial services, insurance, retail, healthcare, life sciences, utilities, manufacturing, government, and education.

Our Process


Assess Current IT


Perform Network
Security Assessment


Present & Sign


Account Team


Report, Support

Are you ready to transform your organization with Managed Services? 

Contact us today to get started

Our top priority as a managed service provider is to understand your organization's needs so that we may better serve you. Contact us today to get started transforming your organization with help from Datalink Networks.