Our goal with our engineering contracts is to fill in engineering or expertise gaps that exist in your staff to provide a larger, stronger IT department without the overhead of full time staffing.
All Datalink Networks contracts include proactive 24/7 network monitoring and reporting so you can be alerted to potential points of failure before they become critical. Automatic alerts guarantee you can resolve your infrastructure issues fast, and allow you to use powerful group policies to streamline your operations and lower costs, increasing your project work 4 to 6 times versus a break/fix model.
Our hybrid, agentless, cloud based platform monitors and manages all local and cloud IT infrastructure and applications, including a full range of mobile devices, from a single unified web-based dashboard. We offer full NOC services and support as well as remote and onsite Help Desk Services to help you operate your IT environment reliability and efficiently.
Datalink Networks Help Desk provides a high quality, complement to our Remote Monitoring and NOC Services. We offer highly trained staff that can handle end user trouble tickets 24X7 as an outsourced alternative to your staff, or as a shared complement to your Help Desk team. This can help you raise your end user support service levels and lower the cost of your technical support staff.