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Managed Services

As your business continues to grow, your IT requirements will inevitably change. Datalink Networks helps unburden your internal IT team’s workload with our managed services. You will enable your business to gain a controlled and secure IT environment while reducing costs, increasing efficiency, and providing scalability.

 

Contact Us

Datalink Networks has you covered with our Managed Services

Remote

Remote Network and Security Monitoring

Hadware

Hardware and Software Maintenance

24x7x365

24 x 7 x 365
Help Desk & Support

network-1

Network Security Scans and Assessments

Dedicated

Dedicated
Account Team

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Remote Network and Security Monitoring

Your days of worrying about securing your organization’s network are over. 

Datalink Networks will proactively monitor your network remotely and report potential points of failure before they become critical. We offer a guaranteed one-hour SLA with a 95% issue remediation and complete reporting of open issues, issues resolved, and critical open tickets.

Our 24x7x365 Network Operations Center (NOC) staff provides monitoring, remote remediation, and patch management work for services, workstations, and network devices.

KEY BENEFITS

  • Resolve infrastructure issues fast with automatic alerts

  • Utilize robust group policies to streamline your operations and lower costs

  • Increase your project work 4 to 6 times versus a break/fix model

Hardware And Software Maintenance

Stop managing maintenance contracts from multiple resellers and vendors

Keeping track of vendor contracts can become an administrative nightmare and lead to contracts falling out of sync. Datalink Networks provides you with hardware and maintenance support, including multi-vendor support capabilities and next-day product replacement nationwide.

KEY BENEFITS

  • National next business day product replacement 

  • Multi-vendor support capabilities

  • Customized maintenance agreements

Hadware-and-software
Help desk-2

24x7x365 Help Desk & Support

Enable your internal IT team to focus on accomplishing business objectives 

Receive 24x7 help desk support from our highly trained staff in our Network Operations Center (NOC). We will manage your end-user trouble tickets as an outsourced alternative to your staff or as a complement to your internal IT team.

KEY FEATURES 

  • Trouble Ticket Support and Remediation

  • Phone, Email, Online Chat Support (24x7x365) availability

  • Call Dispatch for Onsite Repairs

  • Online support portal for real-time reporting

  • Guaranteed service levels via SLAs

Network Security Scans and Assessments

Receive detailed security scans and assessments on a quarterly basis

To proactively monitor your IT infrastructure, our cybersecurity experts will perform network security scans and assessments on a quarterly basis. We will report results to your point of contact, highlight key issues found, and provide recommendations. 

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Account team

Dedicated Account Team

Receive an account team to ensure you are receiving the support your team needs

Whether it is a new IT project or minor technical issues, Datalink Networks will act as a third-party IT consultant to provide you with additional IT expertise for no additional charge.

To help with strategic technology planning, we also provide additional resources such as external third-party consultants or subject matter experts. As a result, you can quickly contact your account team anytime, anywhere, with zero hassle.

Why Choose
Datalink Networks?

With over 30 years of experience serving mid-market and enterprise clients nationwide, Datalink Networks has the track record to be your trusted IT-managed service provider.

We go beyond the scope of traditional advisers: We’re engineering entrepreneurs who value creative agility in tackling business priorities. We will take ownership of your challenges as we assess your current infrastructure and help your transition to seamless, scalable, and affordable new technologies that deliver benefits to your users and meet your long-term business goals.

We have successfully designed and implemented solutions for industries that include financial services, insurance, retail, healthcare, life sciences, utilities, manufacturing, government, and education.

Our Process

Enviroment

Assess Current IT
Environment

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Perform Network
Security Assessment

Proposal-1

Present & Sign
Proposal

Assign-1

Assign
Account Team

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Manage,
Report, Support

Are you ready to transform your organization with Managed Services? 

Contact us today to get started

Our top priority as a managed service provider is to understand your organization's needs so that we may better serve you. Contact us today to get started transforming your organization with help from Datalink Networks.