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Managed Services is Information Technology on Demand

Our goal with our engineering contracts is to fill in engineering or expertise gaps that exist in your staff to provide a larger, stronger IT department without the overhead of full-time staffing.

Remote Monitoring and Alerting

All Datalink Networks contracts include proactive 24/7 network monitoring and reporting so you can be alerted to potential points of failure before they become critical. Automatic alerts guarantee that you can resolve your infrastructure issues fast. This allows you to use powerful group policies to streamline your operations and lower costs, increasing your project work 4 to 6 times versus a break/fix model.

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We Monitor Every Aspect of Your Network:

Keep an eye on all hardware in your network. Datalink Networks' Managed Services dashboard alerts you before hardware faults occur.

Hardware always seems to stop working when you need it the most. At critical moments, such as just before a deadline! Know when your is at risk: before the memory overloads, before the printer runs out of ink, and before the router fails.

IT professionals are forced to resolve many issues within strict time constraints and an IT environment which is becoming more and more complex. Automate routine tasks, ensuring you meet your SLAs as efficiently as possible.

Prevent The Cloud From Raining On Your Network

While the Cloud presents numerous benefits from an IT and business perspective, such as cost transparency and allowing an organization to focus on their core competencies, it also presents numerous challenges. For example, if a company uses an Office-SaaS solution and the Internet connection fails, no one can work until the connection is restored.

Datalink Networks' monitoring solution can minimize downtime and eliminate failures in many cases, allowing your IT team to receive notifications at the first sign of danger, and proactively manage the network -- before emergencies occur.

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MSP Engineering Services:

  • 24x7x365 Engineering Response
  • Certified in Cisco, HPE, Microsoft and other technology leaders
  • Engineers available on a scheduled or as needed basis 
  • All Engineering work discounted at 10% off retail rates
  • All engineering work performed at straight time (No overtime)
  • Dedicated Service Manager Included
  • Network Monitoring included in monthly contract
  • All project work performed under contract rates
  • Security monitoring engineering included under contract rates
  • Documentation services provided under contract agreement
  • Security scans/assessments provided under contract agreement
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MSP Account Management:

  • Dedicated account team
  • Lower prices than online distribution
  • Management of vendor contract agreements
  • Regular account review meetings (on-site or remote)
  • Centralized management and fiscal year co-term of maintenance agreements  included
  • Monthly engineering activity reports included

 

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