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Help Desk Services

Raise Your End User Support Service Level

Datalink Networks Help Desk provides a high quality, complement to our Remote Monitoring and NOC Services. Our highly trained staff can handle end user trouble tickets 24X7 --  as an outsourced alternative to your staff, or as a shared complement to your Help Desk team.

Ask us how we can help you raise your end user support service levels and lower the cost of your technical support staff.

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Key Features of Our Help Desk Services

  • Online trouble ticket reporting
  • Phone, email and online chat support/li>24X7X365 availability
  • Call dispatch for onsite repairs
  • Access to our online support portal for real time reporting
  • Security Assurance
  • Extensive reporting gives you a bird's-eye view of your entire network's security.
  • Alerts on attempted network access by unauthorized users.
  • See high-bandwidth interactive games or illegal peer-to-peer file sharing applications that monopolize business resources and often introduce viruses and Spyware.

Need More Information? Talk to a Team Member

Contact Us