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Help Desk Services

Raise Your End User Support Service Level

Datalink Networks Help Desk provides a high quality, complement to our Remote Monitoring and NOC Services. Our highly trained staff can handle end user trouble tickets 24X7 --  as an outsourced alternative to your staff, or as a shared complement to your Help Desk team.

Ask us how we can help you raise your end user support service levels and lower the cost of your technical support staff.


Key Features of Our Help Desk Services

  • Online trouble ticket reporting
  • Phone, email and online chat support/li>24X7X365 availability
  • Call dispatch for onsite repairs
  • Access to our online support portal for real time reporting
  • Security Assurance
  • Extensive reporting gives you a bird's-eye view of your entire network's security.
  • Alerts on attempted network access by unauthorized users.
  • See high-bandwidth interactive games or illegal peer-to-peer file sharing applications that monopolize business resources and often introduce viruses and Spyware.

Need More Information? Talk to a Team Member